This Agreement is entered into and by the Limited Liability Company LLC "M.Flow" (Primary State Registration number 5147746412920), hereinafter refereed to as "Provider", and any other person making an request on https://moscowflow.ru (Website), hereinafter referred to as "Customer", collectively referred to as "the Parties" and separately "a Party".

1. General Conditions

1.1. Making reservations and online payments on a Provider's Website Customer confirms he/she is fully informed about services, terms and conditions of providing the services, Parties responsibility and agrees with this Customer Agreement, which is a public offer.

1.2. The terms of this Agreement shall be considered accepted unconditionally by the Customer upon the filling the form of online reservation made by the Customer in accordance with this Agreement. Customer shall place a mark next to "You agree with Terms and Conditions" in the final step of online booking. Making this mark is accepting of Provider's public offer by the Customer and final approval with this Customer Agreement. Customer may not use the services without accepting Provider's public offer.

1.3. This Agreement is concluded by accepting public offer and does not require a signature, is valid in electronic form. Accepting public offer Customer confirms his/her legal personality, is aware of the responsibilities for the obligations which Customer has according this Agreement.

1.4. The information in a Provider's booking system can be changed or updated at any time. Changes will take effect and considered to be obligatory for Customer since the publication on a Website https://moscowflow.ru. Customer shall read the Agreement every time he/she makes a new reservation.

2. Subject of Customer Agreement

2.1. Provider undertakes to be responsible for providing the indoor surfing in a surf wave pool and bodyflying in a wind tunnel, hereinafter refereed to as "Services", to Customer or Customer's clients, hereinafter refereed to as "Clients", according to Terms and Conditions of this Agreement. Customer undertakes to be responsible for payment for these Services in due course.


3. Method of Booking and Payment

3.1. Reservation of services, hereinafter refereed to as "Booking", is carried out on a Provider's Website https://moscowflow.ru in section "Booking', hereinafter refereed to as "Booking system", by Customer according to Terms and Conditions of this Agreement.

3.2. Customer shall fill all fields in the form to make a Booking.

3.3. When the online Booking is finished the Booking System will notify Customer about the number of Booking. When Customer makes online payment for Booking, the Booking System will notify that payment for Booking № (__) is done.

3.4. After accepting this Agreement Customer will know the number of Booking and a period of time when it must be payed, otherwise the Booking will be cancelled. If the Booking is made with gift card or special coupon, it is considered to be payed after activation of a gift card or coupon.

3.5. Customer shall use any acceptable form of payment (via bank card, cash, PayPal etc.).

3.6. Tariffication (calculation of price) of Services is made in rubles. According to this Agreement all payments are made in rubles.

3.7. If currencies do not match, calculated price for Services will be converted to Customer's bank account currency at the rate of the issuing bank or payment receipt system.

3.8. Information about payment for Services can be given on a Provider's Website https://moscowflow.ru or by Provider's manager +7 (499) 670-09-09, info@moscowflow.ru.

3.9. According to this Agreement payment for Services is made by methods that are given on a Provider's Website, transferring a 100% prepayment for booked Services in conformity with price list on a Website.

3.10. If necessary, all changings to payed Booking can be done with a Provider's manager +7 (499) 670-09-09, info@moscowflow.ru.

3.11. Payment is considered to be finished after getting a confirmation from processing center (or payment receipt system) about write-offs or paying cash or paying by card.

3.12. In case of cancellation the Booking Customer shall inform the Provider's manager +7 (499) 670-09-09, info@moscowflow.ru not later than 24 hours before providing the Services. If this condition is not fulfilled Provider contributes to the costs for organization surfing or bodyflying in 100% of Service cost from Customer's prepaid Booking.

3.13. Booking that is made later than 24 hours before provision of Services can be paid in cash immediately before provision of Services.

3.14. Refund can be made after Provider's manager +7 (499) 670-09-09, info@moscowflow.ru gets Customer's application. Refund for gift cards, standard Booking or deposits is made by wire transfer to Customer's bank card with a payment receipt system according to terms and limits of this payment receipt system.

3.15. Provider reserves the right not to provide the Services in case of nonobservance by Customer of the safety requirements.

3.16. Services are provided in case of Customer makes a full payment for Services before provision of Services.

3.17. To make changings to Booking is possible not later than 24 hours before provision of Services.

3.18. Booking via gift card is possible till expiration date. Expiration date of gift cards is 6 months from date of purchase.

3.19. In case of expiration of gift card Customer (gift card holder) shall make an additional payment to a Provider (10% of a gift card cost) to use it.

3.20. Making a Booking Customer consents to the processing of personal data with using or not using automatic equipment, including transmission to others with whom Provider has agreements (contracts) in order to: data retention for optimization of business processes; statistics and analytics; saving feedback; conducting marketing study; informing about Services and special offers of Provider. This Agreement shall remain in force for 25 years from date of confirmation.
Customer is notified that according to article 9 of Federal Law "On Personal Data" of July 27, 2006 N 152-FZ this consent may be cancelled by sending a registrated post letter to Provider or deliver straight to sport and entertainment center, address: 109387, Stavropolskaya street, 43, 1 floor, b. II, office 33, Moscow, Russia. Customer agrees to receive information about products, services and events including third parties via means of communication (Internet, SMS, Email, phone calls).

4. Personal Data

4.1. Under this Agreement Customer by providing his personal data gives his consent for:

4.1.1. Processing his personal data by Provider;

4.1.2. All the other operations carried out with the Customers' personal data by Provider according to the provisions of the aforementioned Law.

4.2. By providing his personal data Customer confirms his/her free will in doing so and that is willingly provided his/her personal data to be processed by Provider.

4.3. Provider works only with that personal data which Customer gives making a Booking.

5. Obligations of the Parties

5.1. Provider undertakes to be responsible to:

5.1.1. Provide the Services upon Customer's and Client's preliminary, confirmed and prepaid request on a territory of center;

5.1.2. Provide the Services according to the legislation of the Russian Federation;

5.1.3. Provide information about Services (their prices, rules) in case of Customer's request. Information about price is actual on a date of request;

5.1.4. Return to Customer (gift card holder) money for a gift card on base of written application. Refund can be done before expiration date of a gift card and upon presenting a cash voucher according to the paragraph 6 of General Conditions of this Agreement;

5.2. Customer undertakes to be responsible to:

5.2.1. Pay for the Services in time and conditions under this Agreement;

5.2.2. Make a Booking in time and conditions under this Agreement. Customer is responsible for proper and correct information provided to Provider;

5.2.3. Customer shall arrive early enough, not later than 40 minutes before provision of Services. In case of being late due to Customer's fault, Provider contributes to the costs for organization surfing or bodyflying in 100% of Service cost from Customer's prepaid Booking;

5.2.4. Inform Clients and accompanying persons about the safety rules on a territory of sport and entertainment center and be responsible for following these rules according to the legislation of the Russian Federation.


6. Responsibility of the Parties

6.1. Provider undertakes to be responsible for the proper quality of the Services provided upon Customer's preliminary and confirmed request.

6.2. Provider shall not be responsible for:

6.2.1. Nonobservance by Customer and/or by the accompanying persons of the safety requirements;

6.2.2. Improperly made Booking;

6.2.3. Committing by Customer and/or by the accompanying persons an unlawful act or omission resulted in Provider's inability to perform his duties;

6.2.4. Leaving kids without proper attendance;

6.2.5. Leaving personal belongings without Customer's proper surveillance in all the premises of the sports and entertainment center including the premises subleased to third parties;

6.2.6. Changes in the sports and entertainment center's working hours due to reasons not depending from Provider;

6.2.7. Non-performance of the third parties, on whom Provider's work depens;

6.2.8. Fully or partly not operating Booking System and/or its elements, and also inability to access to the System.

6.3. Customer's responsibility:

6.3.1. Customer is responsible for proper and correct information provided to Provider;

Customer accepts the traumatic risks which may be caused by nonobservance of safety requirements. Customer understands and is notified that the company LLC "M.Flow" simulators are contraindicated to those having pregnancy, serious spinal or back bone diseases, dislocation of arms, legs and shoulder joints.

6.4. In case of material damage to Provider incurred by Customer and/or accompanying persons this damage must be compensated by Customer in full scale.

6.5. In case of nonperforming or improper performing the duties under this Agreement the Parties have responsibility according to the provisions of this Agreement and the legislation of the Russian Federation.


7. Force Majeure

7.1. Provider and Customer shall not held responsible for non-performance or improper performance in case if one Party notify another Party about impossibility to fulfil the obligations under this Agreement due to force majeure: natural disasters, military actions, pandemic, other emergency situations. Parties shall present evidence or government certificate of force majeure existence.


8. Arbitration of disputes

8.1. In case of improper performance of Provider's duties Customer has a right to make a written claim not later than 10 days after provision of Services, otherwise the Service is considered to be provided properly.

8.2. Provider examines the claim in accordance to time and conditions of LLC "M.Flow" and sends written replay to Customer. In case if examination of the claim needs a participation of third parties the time of replay can be prolonged.

8.3. Parties have a binding pre-trial process of dispute settlement.

8.4. Parties must strive to settle disputes under this Agreement through negotiations. In case of impossibility to settle dispute Parties apply to the court according to the Provider's location.



9. Privacy policy

9.1. All Terms and Conditions under this Agreement, Parties negotiations are confidential and will not be public without another Party agrees, except the cases under the legislation of the Russian Federation.

9.2. Parties guarantee the confidence of information under this Agreement that is considered to be commercial or official secret of any of the Parties.

9.3. Limitation of disclosure is not concerned to public information or information which becomes public not due to any Parties, and also information which one of the Parties takes from other sources before or after it became known by another Party.


10. Contact information

Legal address:
109387 Russia, Moscow, Stavropolskaya street, 43, 1 floor, b.II, office 33

"Flow Moscow" sport and entertainment center address:
109559 Russia, Moscow, Stavropolskaya street, 43

Phone number: +7 (499) 670-09-09
Email: info@moscowflow.ru